FAQS
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept Cash on Delivery. Besides this you can also send us advance payment through Bank Transfer, Easypaisa or Jazzcash. For more details WhatsApp: 0300-4379151
How long does delivery take?
Delivery times vary by location, normally 3–5 business days.
Is buying online safe?
Yes, online shopping is safe if you use trusted websites, choose secure payment methods like debit/credit cards or Cash on Delivery, and avoid deals that look too good to be true. Always shop from reliable sellers.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over Rs. 2500.
CanI track my order?
Yes, once your order ships, you'll receive a tracking number via SMS or email. You can use this number to track your order on our website.
What is your Exchange policy?
We offer a hassle-free exchange policy. If the product you have received is not the same as picture or have any defect, you can return it within 7 days of delivery. The product must be in its original condition with all tags and packaging intact. For more details, visit our return policy page.
Howcan I contact customer service?
You can contact us 0300-4379151 or via email at shopitpkstore@gmail.com or through our live chat, available Mon–Fri, 9 AM–6 PM.
Do you offer open Before Payment?
No, usually we don't offer open before payment. But if you want to open and check the parcel before payment then you have to pay Rs. 200/- Advance online payment and remaining payment on delivery. For more details WhatsApp: 0300-4379151.
Are your products genuine?
Yes, we guarantee the authenticity of all our products. We source our products from reputable suppliers and ensure they meet our quality standards.